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Issue reporting

Report it. Track it. Close it.

Residents report potholes, graffiti and broken lights from the resident app. The clerk assigns, updates and tracks every report to resolution.

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For residents

A short, step-by-step form that works on a phone.

  • Say what is wrong and pick a category.
  • Add a location by address, or by coordinates captured on a phone.
  • Get a reference number and follow the status of the report.
The resident app's report an issue form, with steps for what is wrong, where it is and more detail.

For clerks

Every report lands in one queue, ready to act on.

  • Filter by status and assign each report to someone.
  • Keep private internal notes that residents never see.
  • Export reports to CSV for council meetings.
The clerk console issues list with status filters, a status and assignee control on each report, and a note button.